Orders & shipping
How long is delivery? +
Your pieces ship within 2–4 business days. International delivery then takes 3–8 days depending on destination. You receive a tracking email as soon as it ships.
Is shipping free? +
Yes, shipping is free on every order. Any customs duties outside the EU are the recipient's responsibility.
Can I track my order? +
Of course. A tracking number is emailed to you as soon as your parcel ships.
Products & care
Is your jewelry hypoallergenic? +
Our gold, sterling silver and vermeil pieces are nickel-free and designed for sensitive skin. The exact material is listed on each product page.
How do I care for my jewelry? +
Store it away from moisture, avoid perfume and cleaning products, and polish it with a soft cloth. Find all our tips on the Care page.
Can I engrave my piece? +
Yes! The "Jewelry to engrave" category lets you add your initials, a date or your lucky number. Engraving is done by hand.
Returns & payment
What is your return policy? +
You have 30 days to return an unworn item in its original packaging. Refunds are issued within 14 days of receipt. Custom-engraved pieces cannot be returned.
Which payment methods do you accept? +
We accept credit cards (Visa, Mastercard, American Express) through a fully secure checkout. Prices are shown in euros, dollars or shekels as you prefer.
Sizing & personalisation
How do I find my ring size? +
Measure your finger with a piece of string, or the inner diameter of a ring you already wear, and compare with our size guide. If unsure, message us or use WhatsApp — we'll help you choose.
Can I personalise a piece (engraving, the 26)? +
Yes. Many pieces can be engraved: initials, a date, a name or our lucky number, 26. Engraving is done by hand and makes each piece unique. Tell us at checkout or via WhatsApp.
Do you offer bespoke pieces? +
On request, we have certain pieces made to order with our partner jewellers. Tell us your idea on WhatsApp — we'll advise on materials, timing and budget.
Warranty & authenticity
Are your pieces guaranteed? +
Every piece is guaranteed against manufacturing defects. If something goes wrong, write to us — we repair or replace. Our goal is simple: that you wear your V26 for a long time.
How do I know what my piece is made of? +
The exact material (gold, sterling silver, gold plating, vermeil…) is listed on each product page. Our precious-metal pieces are hallmarked as customary. Any question, we answer in detail.
Do you offer gift cards and gift boxes? +
Every order arrives in a V26 case, ready to gift. Gift cards are coming soon — in the meantime write to us and we'll handle your gifts.